Last Updated: July 2, 2025

This Shipping Policy outlines our procedures and options for delivering your orders from Electronics Place. We are committed to ensuring your purchases reach you efficiently and securely across Kenya.

By placing an order on electronicsplace.co.ke, you agree to the terms outlined in this Shipping Policy, as well as our Terms & Conditions and Returns & Refunds Policy.

1. Delivery Areas

We proudly offer delivery services across all counties within Kenya.

2. Shipping Options & Costs

At Electronics Place, we strive to offer flexible shipping solutions to meet your needs.

Shipping Costs: Shipping costs are dynamically calculated based on your delivery address, the size and weight of your order, and the specific courier service you select at checkout.
Shipping Options at Checkout: The precise shipping options available for your order, along with their respective costs and estimated delivery times, will be presented to you during the checkout process before you confirm your purchase. This ensures full transparency on all associated charges.

3. Our Courier Partners

We partner with a range of reputable and reliable courier services to ensure wide coverage and efficient delivery. The availability of specific couriers may depend on your location and the nature of your order. Our partners include:

Easy Coach Limited
MASH EAST AFRICA LIMITED (Mash Poa)
FARGO COURIER LIMITED
FEDEX EXPRESS KENYA LIMITED (FedEx)
G4S KENYA LIMITED (G4S)
NATION MEDIA GROUP LIMITED (Nation Courier)
SPEEDAF LOGISTICS KENYA LIMITED (Speedaf)
MOLOLINE SERVICES LIMITED (Mololine)

4. Order Processing Time

All orders are typically processed and dispatched within 1-2 business days (Monday to Friday, excluding public holidays in Kenya) after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Times

Delivery times vary depending on your selected courier service and your specific location within Kenya.

Within Nairobi:
- Typically 1-2 business days after dispatch.
Major Towns (e.g., Mombasa, Kisumu, Nakuru, Eldoret):
- Typically 2-4 business days after dispatch.
Other Regions/Upcountry:
- Typically 3-7 business days after dispatch.

Please Note: These are estimated delivery times. While we strive to meet them, actual delivery times may be affected by unforeseen circumstances such as weather conditions, road closures, public holidays, customs delays (for certain items), or courier operational challenges. We are not liable for delays outside our reasonable control.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and instructions on how to track your package directly through the chosen courier’s website.

7. Pick-Up Option (Nairobi)

For customers in Nairobi, we offer a convenient pick-up option.

Pick-up Location: Moi Avenue, Nairobi, Kenya.
How to Select: You can choose the “Pick-up” option during the checkout process.
Notification: You will be notified via email or phone call once your order is ready for collection, along with the exact pick-up address and available collection hours. Please do not come to collect your order before receiving this confirmation.
Collection Requirements: You may be required to present your order confirmation and a valid ID for verification purposes when picking up your order.

8. Shipping Insurance

Some courier services may include basic shipping insurance, or offer optional enhanced insurance for valuable items.
Important: The cost and coverage of insurance may vary significantly depending on the courier service selected at checkout. It is your responsibility to review the insurance details provided by the chosen courier during the checkout process. Electronicsplace.co.ke is not liable for items lost or damaged in transit beyond the standard liability or specific insurance purchased from the courier.

9. Receiving Your Order

Inspection upon Delivery: Please inspect your package immediately upon arrival and before signing the delivery receipt. If you notice any visible damage to the packaging or suspect the item inside is damaged or incorrect, please:
- Note the damage on the courier’s delivery form.
- Take clear photos of the damage.
- Refuse the delivery if the damage is severe.
- Contact our customer service immediately at [email protected] or +254 111 630 930 within 24 hours of receiving a damaged package.
Proof of Delivery: For security purposes, a signature may be required upon delivery.

10. Undeliverable Packages

If a package is undeliverable due to incorrect address information provided by the customer, refusal of delivery, or repeated failed delivery attempts, the package may be returned to us.
In such cases, additional shipping charges may apply for re-delivery, or a refund (minus original shipping costs and any return fees incurred by us) may be processed, in accordance with our Returns & Refunds Policy.

11. Contact Us

If you have any questions or require assistance regarding our shipping policy or a current order, please do not hesitate to contact our customer service team:

Email: [email protected]
Phone: +254 111 630 930
Address: Ground Floor, Room G13, K- 7 Building, Charles Rubia Rd, Nairobi

Thank you for choosing Electronics Place for your electronics needs!