Last Updated: July 2, 2025

Your privacy is paramount to Electronics Place. This Privacy Policy explains how Electronics Place (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal data when you visit our website, https://electronicsplace.co.ke, or interact with our services.

We are committed to adhering to the Kenya Data Protection Act, 2019, the EU General Data Protection Regulation (GDPR) (where applicable to our processing activities), and Google’s data protection policies.

By using Electronics Place, you agree to the collection and use of information in accordance with this policy.

1. Definitions

Personal Data: Any information relating to an identified or identifiable natural person (data subject). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. For the purposes of this Privacy Policy, Electronics Place is the Data Controller of your Personal Data.
Data Processor: A natural or legal person, public authority, agency, or other body which processes personal data on behalf of the Data Controller.
Data Subject: The individual to whom the Personal Data relates.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
Cookies: Small files stored on your device (computer or mobile device).

2. Principles of Data Processing

We process your Personal Data in accordance with the following principles as laid out in the Kenya Data Protection Act, 2019:

Lawfulness, Fairness, and Transparency: We process your data lawfully, fairly, and in a transparent manner.
Purpose Limitation: We collect data for specified, explicit, and legitimate purposes and do not process it further in a manner that is incompatible with those purposes.
Data Minimisation: We only collect and process data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
Accuracy: We ensure that personal data is accurate and, where necessary, kept up to date.
Storage Limitation: We keep personal data in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
Integrity and Confidentiality: We process personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

3. Types of Data Collected

We collect several types of information for various purposes to provide and improve our service to you.

3.1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Identity Data: Name, email address, phone number.
Contact Data: Billing address, delivery address.
Payment Data: Payment card details (processed securely by third-party payment providers, we do not store full card details), M-Pesa, PesaPal transaction details.
Order Data: Details about products purchased, order history, shipping preferences.
Communication Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
Marketing and Communication Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

3.2. Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as:

Your computer’s Internet Protocol (IP) address.
Browser type and version.
The pages of our Service that you visit.
The time and date of your visit.
The time spent on those pages.
Unique device identifiers.
Other diagnostic data.
Scrolls and Clicks: We may track your interaction with our website, including mouse movements, clicks, and scrolling behavior to understand user experience and improve our platform.

3.3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies: Used to operate our Service.
Preference Cookies: Used to remember your preferences and various settings.
Security Cookies: Used for security purposes.
Advertising Cookies: Used to serve you with advertisements that may be relevant to you and your interests.

4. How We Use Your Data

We use the collected data for various purposes:

To Provide and Maintain Our Service: Including processing your orders and facilitating delivery.
To Notify You About Changes to Our Service: Such as updates to our Terms & Conditions or Privacy Policy.
To Allow You to Participate in Interactive Features of Our Service: When you choose to do so.
To Provide Customer Support: To respond to your inquiries and resolve issues.
To Process Payments: Through our trusted payment providers.
To Deliver Products: Using our courier and delivery services partners.
To Improve Our Service: By monitoring usage, analyzing trends, and understanding user behavior (e.g., through Hotjar, Google Analytics, tracking scrolls and clicks).
To Manage Your Account: Including order history and preferences.
To Send You Marketing and Promotional Communications: If you have opted in to receive them, including using services like Mailchimp and One Signal Push Notification Service.
To Detect, Prevent, and Address Technical Issues and Fraud.
To Fulfill Legal Obligations: Complying with applicable laws and regulations.

5. Sharing and Disclosure of Your Data

We may share your personal data with the following categories of recipients for the purposes outlined in this Privacy Policy:

Service Providers: We engage third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Google Analytics & Google Tags: For website analytics and tracking.
- Hotjar: For understanding user behavior and improving user experience (scrolls and clicks).
- One Signal Push Notification Service: For sending push notifications (with your consent).
- Marketing Services (e.g., Mailchimp): For email marketing and promotional communications (with your consent).
- Payment Providers (e.g., M-Pesa, PesaPal, Visa, Mastercard): For processing transactions. We do not store your full payment card details.
- Delivery and Courier Services: For shipping and delivering your orders.
Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation (e.g., court order, governmental request).
- Protect and defend the rights or property of Electronics Place.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
Business Transfers: If Electronics Place is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

6. Transfer of Data Across Borders

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of Kenya where the data protection laws may differ from those of your jurisdiction.

By using our Service, you consent to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information. This includes relying on standard contractual clauses, or other approved mechanisms, where applicable.

7. Security of Data

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Data Protection Rights (Kenya Data Protection Act, 2019)

As a Data Subject, you have the following rights concerning your Personal Data, in accordance with the Kenya Data Protection Act, 2019:

The Right to Be Informed: About the use of your personal data.
The Right to Access: To request a copy of the personal data we hold about you.
The Right to Object: To the processing of all or part of your personal data.
The Right to Rectification: To request correction of inaccurate or incomplete data.
The Right to Erasure (the “Right to be Forgotten”): To request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
The Right to Restriction of Processing: To request that we limit the way we use your personal data.
The Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
Rights in Relation to Automated Decision Making and Profiling: To object to decisions made solely on automated processing, including profiling.

To exercise any of these rights, please contact us at [email protected] We will respond to your request within a reasonable timeframe and in accordance with the Kenya Data Protection Act, 2019.

9. Marketing Opt-Out

If you have opted in to receive marketing communications from us, you can unsubscribe at any time by following the “unsubscribe” link in our emails or by contacting us directly.

10. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children’s Privacy

Our Service is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your data protection rights, please contact us:

By email: [email protected]
By phone number: +254 111 630 930
Address: Ground Floor, Room G13, K- 7 Building, Charles Rubia Rd, Nairobi

By visiting this page on our website: Contact Us – https://electronicsplace.co.ke/contact-us