How Our Warranty & Return Policies Work – And Why They’re Fair

At Electronics Place, we understand that buying electronics, whether new or pre-owned, is an investment. That’s why we’ve designed our warranty and return policies to be as clear, straightforward, and fair as possible, giving you complete peace of mind when you shop with us in Kenya. We believe transparency builds trust, and your confidence is our priority.

Our Transparent Return Policy: Your 30-Day Window

We want you to be fully satisfied with your purchase. Our returns policy in Kenya is designed with your convenience in mind:

• 30-Day Reporting Period: You have a generous 30 calendar days from the day you receive your order to report any issues or requests for return. This ample time allows you to thoroughly check your item.
• Condition Matters:
  • New Products: If you change your mind, new items must be returned unopened, in their original sealed packaging, and in perfect, resalable condition. If faulty, they should be returned with all original accessories.
  • Pre-Owned Products: For our quality pre-owned devices, returns are accepted if they are significantly not as described or functionally defective within their specified warranty period. They should be returned in the condition received, allowing for their pre-owned nature.
• Easy Process: Simply contact our customer service team via [your customer service email address] or [your customer service phone number] to initiate a return. We guide you every step of the way.
• Quick Refunds or Exchanges: For qualifying returns, we process refunds within 7 calendar days of receiving and inspecting the returned item. We also accept and highly recommend exchanges, making it easy to get the right product for your needs.

Our Clear Warranty Policy: Covering Your Investment

Beyond returns, our warranty ensures your long-term satisfaction:

• New Products: All brand-new electronics come with their original manufacturer’s warranty. Details are typically found on the product page or within the packaging.
• Pre-Owned Products: This is where we truly stand out! Our carefully vetted pre-owned items often come with a limited Electronicsplace.co.ke warranty (details specified on each individual product page, typically 30 days for functional defects). This warranty covers core functionality, giving you added assurance when choosing an affordable, pre-owned device.

Why Our Policies Are Fair

We believe our policies are fair because they are:

• Customer-Focused: Designed with your needs and potential concerns at the forefront, offering generous timeframes and clear conditions.
• Transparent: No fine print surprises. All conditions, timelines, and responsibilities are clearly outlined on our Returns & Refunds Policy and Terms & Conditions pages.
• Balanced: They protect both your rights as a consumer and our ability to offer competitive prices by ensuring products are returned in a reasonable condition.
• Legally Compliant: We adhere to relevant consumer protection laws in Kenya, ensuring your rights are always upheld.

Shop with confidence at Electronics Place. We’re committed to not just selling you electronics, but also ensuring you have a positive and secure online shopping experience in Kenya, backed by policies you can trust.